Our terms, in plain English.
The straightforward terms for working with us — and how our text-messaging program works. Nothing buried in fine print.
These terms apply to North Idaho Home Networks LLC ("NIHN," "we," "us") and to you as a customer or website visitor. By contacting us, using our website, or hiring us, you agree to them.
Estimates & quotes
Prices shown on our website are typical starting points, not firm quotes. After a free assessment, we give you a written quote for your specific home. That written quote is what governs your project. If something changes once we're on site, we talk it through with you before doing additional work.
Our work
We install and configure equipment we believe fits your home and stand behind our workmanship. Some things depend on factors outside our control — your internet service, power, third-party apps, and how equipment is used after we leave. We'll always tell you honestly what we can and can't guarantee.
Monitoring & plans
Winter Watch and our Peace-of-Mind plans watch equipment health and sensor alerts — not video of your household. Monitoring helps catch problems early but is not a guarantee against every loss. Plans are month-to-month unless agreed otherwise and can be cancelled with reasonable notice.
Text messaging (SMS) terms
If you give us your mobile number — by texting us, submitting our contact form, or becoming a customer — you agree we may send you text messages about your service: appointment confirmations and reminders, quotes and follow-ups, and Winter Watch or monitoring alerts.
Message frequency varies. Message and data rates may apply. We do not sell or share your mobile number or your consent to be texted with any third parties or affiliates for their marketing.
Text STOP at any time to opt out — you'll get one confirmation and then no further texts. Text HELP for help, or reach us at (208) 295-9434 or hello@northidahohomenetworks.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.
Your equipment & footage
Cameras record to equipment in your own home, on your own account. Your footage stays yours — see our Privacy Policy for the details.
Changes to these terms
We may update these terms from time to time; the current version always lives at this page. Idaho law governs any dispute.